Refund Policy

Last Updated: August 27, 2026

This Refund Policy explains the refund and cancellation terms applicable to digital products purchased through craftlune.com (“Website”) from CraftLune (“CraftLune,” “we,” “us,” or “our”).

Because CraftLune provides digital products that may be delivered and accessed immediately after purchase, all purchases are generally considered final and non-refundable, subject to the limited exceptions described below and any rights that cannot legally be excluded under applicable law.

By completing a purchase through the Website, you acknowledge and agree to this Refund Policy.

1. Digital Products and No-Refund Policy

CraftLune sells digital products that are delivered electronically, including but not limited to:

Templates
PDFs and ebooks
Graphics and design resources
Fonts
Software and code
Courses and educational materials
Printables
Other downloadable digital resources

Because these products can generally be accessed or downloaded immediately after purchase, all digital-product purchases are generally non-refundable once the order has been successfully completed or the product has been made available for download.

This applies even if you:

Change your mind
No longer need the product
Purchased the wrong product
Do not like the product after purchase
Have already downloaded or accessed the product
Purchased the product without reviewing its description
Purchased the product for an unintended purpose
Do not have compatible software or equipment
Later discover that you wanted a different product

We strongly encourage you to review the product description, previews, file formats, requirements, and licensing information before completing your purchase.

2. Duplicate Purchases

If you accidentally purchase the same digital product more than once, you may contact us at hi@craftlune.com and request a review.

Duplicate-purchase refunds are considered on a case-by-case basis.

To help us verify the transaction, please provide:

Your name
Email address used for the purchase
Relevant order number(s)
The name of the duplicated product
A brief explanation of the duplicate purchase

If approved, we may refund the duplicate transaction through the original payment method where reasonably possible.

A duplicate-purchase refund does not automatically apply to separate purchases of different products, bundles, editions, or versions.

3. Defective or Corrupted Files

Although digital purchases are generally non-refundable, we want customers to receive functioning products.

If a purchased file is:

Corrupted
Incomplete
Technically defective
Missing from the order
Unavailable for download due to a CraftLune-side technical problem
Materially different from the product described due to an error on our part

please contact us at hi@craftlune.com.

We may, at our discretion and where appropriate, provide:

A replacement file
A corrected version
A new download link
Technical assistance
Another reasonable solution

Where a legal remedy is required by applicable law, nothing in this Policy limits that remedy.

4. Download and Access Problems

If you cannot access or download a product you purchased, please contact us before requesting a refund.

Download problems can sometimes result from:

Incorrect email addresses
Browser issues
Device limitations
Internet connection problems
Email delivery problems
Spam or junk-mail filtering
Software compatibility
Customer-side security settings
Other technical circumstances outside CraftLune’s control

We will make reasonable efforts to help you access a product you legitimately purchased.

Contact:

hi@craftlune.com

5. Software and Compatibility

Before purchasing software, code, templates, fonts, or other products requiring particular software or technical environments, customers are responsible for reviewing the applicable product requirements.

CraftLune does not guarantee compatibility with every:

Operating system
Device
Browser
Software application
Software version
Hardware configuration
Third-party platform

Compatibility information provided on the applicable product page should be reviewed before purchase.

A customer’s failure to meet stated technical requirements generally does not qualify for a refund.

6. Unauthorized Purchases and Fraud

If you believe that a purchase was made using your payment method without authorization, contact us promptly at:

hi@craftlune.com

Unauthorized transactions may also need to be reported directly to your payment provider.

We reserve the right to investigate suspected fraudulent transactions and take appropriate action.

7. Chargebacks and Payment Disputes

Before initiating a chargeback or payment dispute, we encourage customers to contact us at hi@craftlune.com so that we can attempt to resolve the issue.

If a customer initiates a chargeback after receiving and accessing a digital product without first contacting CraftLune, we may provide relevant transaction and delivery information to the applicable payment processor or financial institution as permitted by law.

Nothing in this section restricts your lawful rights to dispute an unauthorized transaction.

8. Promotional and Discounted Products

Discounted, promotional, or sale-priced digital products are subject to the same refund policy as regularly priced digital products unless a specific promotion expressly states otherwise.

A discount or promotional price does not create an independent right to a refund.

9. Bundles

If a customer purchases a bundle containing multiple digital products, the purchase is generally treated as a single digital transaction.

Refunds for individual components of a bundle are not generally available simply because the customer does not want one or more items included in the bundle.

Any applicable exception will be evaluated according to this Refund Policy and applicable law.

10. Free Products

Free digital products are provided without charge and are not eligible for monetary refunds.

If you experience a technical problem accessing a free product, you may contact us for reasonable assistance.

11. Refund Method

Where CraftLune approves a refund, the refund will generally be issued to the original payment method used for the transaction.

Processing times may vary depending on the payment provider, card issuer, bank, or other financial institution.

CraftLune does not control the processing time of third-party financial institutions.

12. Refund Request Process

To request consideration for an eligible refund or transaction issue, contact:

hi@craftlune.com

Please include:

Your full name
Email address used for the purchase
Order number
Product name
Date of purchase
Reason for your request
Any relevant supporting information

We may request additional information reasonably necessary to verify the transaction.

13. Review of Refund Requests

Submitting a refund request does not guarantee that a refund will be issued.

CraftLune will review eligible requests individually and may consider:

The nature of the issue
Whether the product was downloaded or accessed
Whether the transaction was duplicated
Whether the product was defective
Whether CraftLune was responsible for the issue
Applicable consumer-protection laws
Other relevant circumstances

Our decision will be made in accordance with this Policy and applicable law.

14. Consumer Rights

This Refund Policy does not exclude, restrict, or waive any consumer rights or remedies that cannot legally be excluded, restricted, or waived under the laws applicable to you.

If mandatory law in your jurisdiction provides a right to cancellation, refund, replacement, repair, or another remedy, that legal right will apply to the extent required.

15. Changes to This Refund Policy

CraftLune may update this Refund Policy from time to time.

When changes are made, we may update the “Last Updated” date at the beginning of this page.

The Refund Policy applicable to a purchase will generally be the version in effect at the time of that purchase, except where a change is required by law.