Privacy Policy

Last Updated: August 27, 2026

CraftLune (“CraftLune,” “we,” “us,” or “our”) operates craftlune.com (the “Website”) and provides digital products and related services to customers worldwide.

This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit our Website, create an account, purchase or download a digital product, contact us, subscribe to our communications, or otherwise interact with CraftLune.

By using the Website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide to us, information generated automatically when you use the Website, and information received from third-party service providers.

1.1 Information You Provide

Depending on how you interact with CraftLune, we may collect:

Your name
Email address
Billing information
Shipping information where applicable to a particular transaction or service
Account credentials
Order and purchase information
Digital products purchased or downloaded
Communications you send to us
Information submitted through contact or support forms
Marketing preferences
Information you voluntarily provide in connection with customer support or other interactions

We do not intentionally request or collect sensitive personal information unless it is necessary for a specific lawful purpose.

1.2 Payment Information

Payments may be processed through third-party payment providers, including PayPal and payment processors that support credit and debit card transactions.

We generally do not directly store complete payment card numbers or payment authentication information on our own systems. Payment information is processed according to the privacy policies and security practices of the applicable payment provider.

You should review the privacy policies of the payment providers used during checkout for additional information about their processing of payment information.

1.3 Automatically Collected Information

When you access or use the Website, certain information may be collected automatically, including:

IP address
Browser type and version
Device type
Operating system
Referring website or URL
Pages viewed
Date and time of visits
General usage and interaction information
Information relating to Website performance and errors

This information may be collected through server logs, cookies, analytics technologies, and similar technologies.

2. How We Use Information

We may use information we collect for legitimate business purposes, including to:

Provide, operate, maintain, and improve the Website
Process and fulfill purchases
Provide access to purchased digital products
Manage customer accounts
Provide customer support
Communicate with customers about orders and transactions
Respond to questions, requests, and inquiries
Send marketing communications where permitted by law and where applicable consent or another lawful basis exists
Understand how visitors use our Website
Analyze Website traffic and performance
Improve our products, services, content, and user experience
Detect, investigate, and prevent fraud, abuse, unauthorized access, and other security incidents
Enforce our Terms and Conditions and other policies
Comply with applicable laws, regulations, legal processes, and governmental requests
Protect our rights, property, safety, and the rights, property, and safety of our customers and others
Carry out other purposes disclosed at the time information is collected or otherwise permitted by applicable law

3. Google Analytics

We may use Google Analytics to understand how visitors interact with the Website and to analyze traffic, usage patterns, and Website performance.

Google Analytics may collect information such as device information, approximate geographic information, browser information, pages visited, interactions, and other usage data.

Analytics information may be processed by Google in accordance with Google’s applicable policies.

You can learn more about Google’s privacy practices and available controls through Google’s own privacy resources.

4. Google Tag Manager

We may use Google Tag Manager to manage and deploy Website tags and tracking technologies.

Google Tag Manager itself is generally a tag-management system; tags deployed through it may collect information depending on their configuration and purpose.

We may use Google Tag Manager to facilitate analytics, Website functionality, marketing measurement, or other technologies used on the Website.

5. Cookies and Similar Technologies

CraftLune may use cookies, pixels, local storage, and similar technologies.

These technologies may be used for purposes including:

Essential Website functionality
Shopping cart functionality
Login and account functionality
Remembering preferences
Security and fraud prevention
Analytics and Website measurement
Performance monitoring
Marketing and advertising measurement where applicable

For additional information, please see our Cookie Policy.

Where applicable law requires consent for certain cookies or tracking technologies, we will seek and manage such consent through appropriate mechanisms.

6. Marketing Communications

If you subscribe to our marketing communications or otherwise provide consent where required, we may use your email address to send information such as:

New product announcements
Product updates
Promotions and special offers
Free resources
CraftLune news
Other marketing communications

You may unsubscribe from marketing emails at any time by using the unsubscribe mechanism included in the communication or by contacting us at hi@craftlune.com.

Transactional communications, such as order confirmations, download information, security notices, and other service-related messages, may still be sent when necessary to provide the services you requested.

7. How We Share Information

We do not sell your personal information for money.

We may share information with third parties where reasonably necessary to operate our business, provide our services, process transactions, or comply with legal obligations.

These parties may include:

Payment processors
Website hosting and infrastructure providers
WooCommerce and related service providers
Analytics providers
Email and communication service providers
Security and fraud-prevention providers
Technology and software service providers
Professional advisers
Government authorities, courts, regulators, or law-enforcement agencies where legally required or permitted

We may also disclose information where reasonably necessary to protect the rights, safety, property, or security of CraftLune, our customers, or others.

8. Business Transfers

If CraftLune is involved in a merger, acquisition, sale of assets, reorganization, financing, bankruptcy, or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law.

9. Data Retention

We retain personal information for as long as reasonably necessary to:

Provide our services
Complete and document transactions
Maintain appropriate business and financial records
Provide customer support
Resolve disputes
Enforce agreements
Prevent fraud and abuse
Comply with legal, accounting, tax, and regulatory obligations
Protect our legitimate business interests

Retention periods may vary depending on the type of information and the purpose for which it was collected.

10. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, destruction, or misuse.

However, no method of transmission over the Internet or method of electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of any account credentials you use to access the Website.

11. International Users

CraftLune operates from the United States and sells digital products to customers worldwide.

If you access the Website from outside the United States, your information may be transferred to, stored in, or processed in the United States or other countries where our service providers operate.

Data protection laws in these jurisdictions may differ from those in your country.

Where required by applicable law, we will implement appropriate safeguards or other lawful mechanisms for international data transfers.

12. Children’s Privacy

CraftLune is not intentionally designed to collect personal information from children.

We do not knowingly collect personal information from children in circumstances where applicable law prohibits such collection without appropriate authorization.

If you believe that a child has provided personal information to us in violation of applicable law, please contact us at hi@craftlune.com.

13. Your Privacy Rights

Depending on where you live and the laws applicable to you, you may have certain rights concerning your personal information.

These rights may include, where applicable:

The right to access personal information we hold about you
The right to request correction of inaccurate information
The right to request deletion of certain information
The right to request restriction of certain processing
The right to object to certain processing
The right to receive certain information in a portable format
The right to withdraw consent where processing is based on consent
The right to opt out of certain marketing communications
The right to lodge a complaint with an applicable data protection authority

These rights are not absolute and may be subject to exceptions under applicable law.

To exercise a privacy right, contact us using the information provided below. We may need to verify your identity before processing certain requests.

14. California Privacy Rights

If you are a California resident, California law may provide you with additional privacy rights.

Depending on the circumstances and applicable law, these rights may include rights concerning access to, correction of, or deletion of certain personal information and rights relating to certain forms of sharing or use of personal information.

CraftLune does not sell personal information for monetary consideration.

Where applicable law provides additional rights, you may contact us at hi@craftlune.com to submit a request.

We will process eligible requests in accordance with applicable California law.

15. Third-Party Websites and Services

The Website may contain links to websites, services, or platforms operated by third parties.

We are not responsible for the privacy practices, content, security, or policies of third-party websites or services.

Your interactions with third-party services are governed by their respective policies and terms.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, Website, technology, legal requirements, or privacy practices.

When we make changes, we may update the “Last Updated” date at the top of this page.

Your continued use of the Website after an updated Privacy Policy becomes effective constitutes acknowledgment of the updated policy, to the extent permitted by applicable law.